Identity documents

Citizens of the Republic of Moldova have the right to hold two valid passports simultaneously, provided that the holder's personal data contained therein are identical. Diplomatic and service passports are an exception.

According to the provisions of Article 5(2) of Law No. 273/1994 on identity documents within the national passport system, a person may not simultaneously hold more than one valid identity document of the same type, except for a passport of a citizen of the Republic of Moldova.

In accordance with art. 9 para. (1) of Law no. 253/2025 on the citizenship of the Republic of Moldova (in force since 24.12.2025), a child born to parents at least one of whom is a citizen of the Republic of Moldova at the date of the child’s birth is considered a citizen of the Republic of Moldova.

Accordingly, the parents are entitled to request identity documents for a child born abroad after the child’s birth record has been transcribed into the civil status registers of the Republic of Moldova.

A natural person’s application for a refund is submitted in person by the applicant, their legal representative or their authorised representative, within no more than three years from the date the payment was made, as follows:

1. at the same multifunctional centre or identity document issuance service where the service was previously requested;

2. at the same ASP subdivision where the service was previously requested, where it is located within a Multifunctional Centre;

3. at the ASP headquarters, Chisinau, 42 A. Puşkin St.;

4. electronically, where an electronic signature is held, at asp@asp.gov.md.

The following documents are presented, as the case may be, with the application requesting a full refund of the money for services not provided in citizenship matters, in the issuance of  identity documents and in population records:

1. a copy of the notice on the rejection of the application under the provisions of the normative acts;

2. a copy of the applicant’s death certificate;

3. the proof of payment justifying that the payment was made (except for payments made through the government electronic payment service MPay);

4. copies of the civil status documents;

5. a copy of the identity document;

6. a copy of the document confirming the powers of representation, as the case may be;

7. a copy of the certificate of heir.

In the case of a partial refund of payments for services in citizenship matters, in the issuance of  identity documents and in population records, the following documents are presented:

1. a copy of the notice on the rejection of the application under the provisions of the normative acts;

2. the application for withdrawing the request for the provision of the service, if the requested document has not been produced and/or the service has not been provided by the date the application is submitted;

3. the application for changing the deadline for providing the service set out in the initial application, if the requested document has not been produced and/or the service has not been provided by the date it is submitted;

4. the proof of payment justifying that the payment was made (except for payments made through the government electronic payment service MPay); e) a copy of the identity document;

5. copies of the civil status documents; g) a copy of the document confirming the powers of representation, as the case may be;

6. a copy of the certificate of heir.

The refund of money under the applications submitted is made within 20 working days from the date the application is registered with the ASP. Where an additional examination of the application is required, the deadline may be extended by no more than 10 working days.

The full or partial refund of payments for services not provided to natural persons is made in the manner indicated in the applicant’s application:

1. by bank transfer — where a bank account is opened in the applicant’s name with financial institutions on the territory of the country, with the certificate/information issued by the financial institutions attached, containing the applicant’s banking details to which the money is to be returned (attaching copies of bank cards to the application is prohibited);

2. through the offices of S.E. “Poşta Moldovei” in the manner established under the provisions of the contract concluded, by sending an electronic money order to the destination point (the postal address).

3. in cash at the cash desk at the ASP headquarters, Chisinau, 42 A. Puşkin St., in exceptional cases for natural persons, with justification of such a request.

The public service “Mobile Office visit” is intended to facilitate access to public services for persons legally and habitually present on the territory of the Republic of Moldova, including immobilised persons, persons undergoing compulsory treatment, persons in pre-trial detention or imprisonment, and persons admitted to a medical institution or cared for in a treatment institution or a social institution.

The public service “Mobile Office visit” is provided:

• to one person or to the members of one family (relatives of the first and second degree), within the same period of time and at the same address (the amount does not include the price of the requested document);

• to a group of persons (up to 10 persons) undergoing compulsory treatment, admitted to or received for care or placement in social assistance institutions, in specialised medical and health institutions (homes for the elderly, placement centres, rehabilitation centres, multifunctional community centres, psychoneurological institutions and other similar institutions) or serving their sentence in penitentiary institutions, within the same period of time and at the same address (the amount does not include the price of the requested document).

The “Mobile Office visit” service may be ordered by:

• a telephone call to the number of the Customer Support Service (the national number — 14-909 or, for calls from abroad — (+373 22) 25-70-70;

• an application in electronic format;

• an application submitted at any identity document issuance service, including those located within the multifunctional centres.

The following services are provided through the Mobile Office:

a) the issuance of identity documents of citizens of the Republic of Moldova;
b) registration at a domicile and/or temporary residence or removal from the records;
c) receipt of the application for obtaining an emigration authorisation;
d) receipt of applications in citizenship matters.

For details on the list of documents required for the provision of the Mobile Office visit service, as well as on the tariffs and conditions for providing public services through the Mobile Office, visit the official website of the Public Services Agency: www.asp.gov.md or call the single number of the Customer Support Service 14-909, (+373 22) 25-70-70 (for international calls).

The Mobile Office visit service is provided free of charge in the following cases:

1. for the provision of services for the issuance of identity documents of citizens of the Republic of Moldova to immobilised persons;

2. for the provision of the service of issuing a passport of a citizen of the Republic of Moldova to a person with a severe disability who is travelling for rehabilitation, recovery or medical treatment abroad, on the basis of a confirming certificate issued by the territorial social assistance structures or on the basis of a request issued by the Ministry of Health;

3. at a medical institution, for the provision of the service of issuing a passport of a citizen of the Republic of Moldova to a child under 1 year of age who is travelling for medical treatment abroad, on the basis of a request issued by the Ministry of Health or on the basis of a request from the respective medical institution.

In order to collect a passport bearing the emigration authorisation endorsement indicating the country of destination, the applicant is removed from the domicile or temporary residence records in the Republic of Moldova and hands over to the competent subdivision of the Public Services Agency their identity document for internal use, with the exception of a valid identity card containing a qualified certificate for an electronic signature. Where the identity document for internal use has been declared lost or stolen, the removal from the records is carried out in its absence. 

Children who have reached the age of 14 may collect their identity documents if the written consent of their legal representative exists. The legal representative’s consent is submitted in writing before the person responsible for receiving the application at the identity document issuance service, including within a multifunctional centre, at the moment of submitting the application for the issuance of the identity document in the name of the child or, upon the handing over of the identity document, the child presents the legal representative’s consent certified by a notary or by other persons empowered by law to perform such a function.

If the legal representative does not hold a valid identity document or declares its loss or theft, the submission of an application for the issuance of an identity document in the name of the child they represent is allowed only if they simultaneously submit an application for the issuance of an identity document in their own name as well.

The identity card is handed over against signature either to the holder in person, or to their legal representative or to a representative authorised by a power of attorney certified by a notary or by other persons empowered by law to perform such a function, or by a power of representation based on an electronic signature recorded in the Register of powers of representation based on electronic signature, or to the person acting in the holder’s interest under the legal provisions.

The identity document may be handed over to a third party with the consent of the holder or of their legal representative, expressed in writing before the competent authority.

A minor over the age of 14 may collect the identity document issued in their name with the consent of their legal representative, expressed in writing before the competent authority or certified by a notary or by other persons empowered by law to perform such a function.

At the applicant’s request, the identity document is delivered to their domicile, temporary residence or whereabouts, or to those of the person authorised to receive it, through the government delivery service (MDelivery).

An identity card containing a qualified certificate for an electronic signature is handed over exclusively to the holder.

Where the identity document is handed over to the legal representative or to a representative authorised by a power of attorney, or to a person acting in the holder’s interest, they are identified by their identity document and, in the absence of an identity document, on the basis of information from the State Register of Population and, as the case may be, they present the documents confirming the right of representation.

Identity documents for internal use (the identity card, the identity booklet) not collected by their holders are kept by the issuing authority for a period of three years from the date of issue, after which they are destroyed in the established manner.

The holder of the identity document or their legal representative is required to notify the Public Services Agency within 15 days of the loss or theft of the identity document in order to prevent its unlawful use by third parties.

In the event of loss or theft of the identity card or passport, the holder shall submit a written declaration to this effect and an application for the issuance of a new identity document: in the country – at any identity document issuance service, including those located within the multifunctional centers of the Public Services Agency; abroad – at the diplomatic missions and consular offices (MDOC) of the Republic of Moldova. If there is no MDOC in the applicant’s country of residence, the respective application may be submitted to any MDOC.

The holder of an identity document declared lost or stolen, or their legal representative, is required to inform the Public Services Agency if the document is subsequently found.

Where, for the provision of the service of declaring a passport lost or stolen, the identity document of the applicant or their legal representative, or of the person representing or acting on behalf of the applicant, is required, presentation of the identity document is not mandatory if it is valid. The identity of the applicant or the person representing them, as well as the validity of the identity document, shall be confirmed using information from the State Population Register and, where applicable, documents confirming the right of representation shall be presented.

A declaration of loss or theft of a passport may be submitted separately, without applying for the issuance of a new passport.

When submitting a declaration of loss or theft of a child's passport without applying for a new passport, the legal representative shall present, where applicable:

• their personal identity document; Presentation of the identity document is not mandatory in the cases specified in Note 1;

• civil status documents (parents’ marriage certificate; divorce certificate of the parent representing the child; death certificate of the deceased parent, as well as other civil status documents). Presentation of civil status documents is not mandatory in the cases specified in Note 2;

• the final and irrevocable court decision concerning the dissolution of the marriage or, where applicable, concerning the child's maintenance and place of residence or the deprivation of parental rights.

In the case of a child born outside marriage or a child whose parents have divorced and where the parent entrusted with the child's maintenance and place of residence has not been determined by a court decision, the parent representing the child shall submit a written declaration on their own responsibility confirming this fact.

When the service of declaring the loss or theft of a passport of a citizen of the Republic of Moldova is provided, the applicant shall pay the state fee established in accordance with the applicable legal provisions.

The validity of an identity document declared lost/stolen and subsequently found shall not be restored. The document shall be perforated and returned to the holder, with its status in the State Population Register updated to “invalid, returned to the holder”; if the applicant declines to take possession of it, the document shall be collected and destroyed in accordance with the established procedure.

From the date on which the necessary technical conditions are implemented, the services for declaring an identity document lost or stolen, without applying for a new document, may also be accessible through the Electronic Services Development Platform (PDSE).