1. Cookies
To ensure the proper operation of the website of the Public Institution “Public Services Agency” (hereinafter referred to as ASP) and to provide visitors with a secure and convenient browsing experience, we use small data files called cookies.
Cookies help the website function correctly, improve its performance and, subject to the user's consent, enable the collection of statistical information about the use of web pages.
2. What are cookies?
A cookie is a small text file that a website stores on a user's computer, mobile phone or other device when the website is accessed.
Cookies allow the website to recognise the user's device and remember certain information, such as browsing preferences or data relating to the current session.
Cookies do not contain software, viruses or spyware and cannot access information stored on the user's device.
The lifetime of a cookie depends on the purpose for which it is used. Some cookies are automatically deleted when the browser is closed, while others remain stored on the device for a specified period.
The ASP website may use the following categories of cookies:
Session cookies
PHPSESSID – ensures the proper operation of the user's session and allows access to website features without repeatedly entering the required information during the same browsing session.
Session cookies are stored temporarily and are automatically deleted when the browser is closed or after a period of inactivity.
Functional and security cookies
These cookies are necessary for the proper and secure operation of the website. They may be used to protect forms, prevent misuse of the website, manage sessions and block repeated unauthorised login attempts.
Strictly necessary cookies cannot be disabled through the consent management panel because certain website features may not function without them.
Third-party analytics cookies
Subject to the user's consent, the website may use web analytics services, such as Google Analytics and Microsoft Clarity, to collect statistical information about website usage, analyse how visitors interact with web pages, identify navigation difficulties and improve the user experience.
Google Analytics
Google Analytics may be used to collect statistical information about the number of visitors, pages viewed, duration of visits, device types and other technical data relating to the use of the website.
Google Analytics cookies may include:
- _ga – used to distinguish unique users;
- _ga_* – used to maintain session state and collect statistical information;
- _gid – used to distinguish users for a limited period;
- _gat – where applicable, used to limit the request rate to the analytics service.
Microsoft Clarity
Microsoft Clarity is used to analyse how visitors interact with the website. The service may provide information about visited pages, navigation between pages, content scrolling, interaction with page elements and other actions performed on the website.
The information collected helps identify usability difficulties and improve the website's structure, content, accessibility and functionality.
Microsoft Clarity cookies may include:
- _clck – stores a unique user identifier and the user's preferences for the website;
- _clsk – connects multiple page views into a single analytics session;
- CLID – identifies when Microsoft Clarity first detected the user;
- MUID – used by Microsoft services to uniquely identify a web browser;
- ANONCHK – used to manage the transfer of the user identifier;
- MR – used to collect information required for the operation of Microsoft services;
- SM – used to synchronise the user identifier across Microsoft domains.
The actual list of cookies may vary depending on the website's technical configuration, enabled services and updates made by third-party providers.
3. How do we obtain consent?
When the ASP website is accessed for the first time, a banner providing information about cookies and allowing users to manage their preferences is displayed.
Cookies that are strictly necessary for the operation and security of the website are enabled automatically and do not require the user's consent.
Analytics cookies, including cookies used by Google Analytics and Microsoft Clarity, are enabled only after the user has provided explicit consent.
The user may accept all cookies, reject optional cookies or select the categories of cookies they wish to allow.
Consent may be changed or withdrawn at any time through the cookie management panel or the relevant link available in the website footer.
The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
4. How can you manage cookies?
Deleting cookies
You can delete cookies already stored on your device at any time through your browser settings.
Deleting cookies may remove saved preferences, active session information and other settings associated with websites you have visited.
Managing cookie preferences
Most browsers allow users to control how cookies are accepted, blocked or deleted. For more information, please refer to the help section or privacy settings of the browser you use.
Preferences relating to analytics cookies used on the ASP website may also be changed through the cookie management panel available on the website.
Blocking cookies
You may configure your browser to reject all cookies or only selected categories of cookies.
Disabling strictly necessary cookies may affect the proper operation of certain website components and may restrict access to some electronic services, forms or features provided by ASP.
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